Operation Cantaloupe - Part 1

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SME: proven training practice

Subject Matter Experts

The old saw: "the best way to learn is to teach" is true. Many things for employees (all members of a team) to learn.

BizBatt T+D suggestion: assign SME's (subject matter experts) within the organization. Haveeach SME give a presentation once/quarter at a training event in order to share their knowledge with the rest of the team/organization. There are many ways to do this. The important thing is that the SME develop their credibility and presentation skills and knowledge (not necessarily in that order) and that they make the entire group collectively smarter; tighter as a team all the while. The training office need not be the holder of all learning...the training office must make sure that all learn and develop and there are MANY dimensions to develop, other than product or process knowledge.

Those SME's will thank you later.

Unloading for knots,

BOOM!
Matt Daniel
visit our leader training wiki:
www.leadertraining.wetpaint.com BizBatt wiki

Lessons-Learned Systems

Here is a real-world (unclassified) application of a Lessons Learned System (central repository of debriefs/After Action Reports) that makes so much sense.

In this case a MCCLL (Marine Corps Center for Lessons Learned) "newsletter" called a "QUICKLOOK REPORT" to spread the latest lessons learned. As you can tell, the lessons learned below are not terribly technical, groundbreaking or even seemingly profound, but the value in the PUSHING of this information out to those who may use it is key. This reminds the end-users of the resource's existence and that it is continuously updated. It gives credence to the data that has been input, thus inspiring the participation of more contributors and users...it gives depth. In crimson below is the report...very short, it is truncated for illustration's sake:

MARINE CORPS CENTER FOR LESSONS LEARNED (MCCLL)

UNCLAS

Among key recommendations highlighted in a MCCLL Quick Look report:

. The IRR should have access to the same types of equipment in sufficient
numbers for training purposes that they will employ in theater.
. Driver training should address conditions similar to those encountered in
theater.
. Combat weapons handling, crew served weapons, and Combat Lifesaver
training should be available for all Marines and attached Sailors.
. Mobilizing reserves should receive the same ammunition and logistical
support as active duty units.
. Last minute personnel joins (for both active and reserve units during and
after training) detract from the effectiveness of the training and the
cohesiveness of the unit. Stabilization of the unit should occur prior to
commencing pre-deployment training.
. It is especially important that IRRs filling billets at the battalion
level be assigned to their deployment billets as soon as possible after
arrival at the gaining force command to maximize the benefits of
pre-deployment training events.

UNCLAS

My thought? Perpetuate the mindset of process optimization with your own LLS. Proactively create an LLS, and then creatively, actively PUSH the lessons-learned back to the business keeping them aware, well-honed and read-in to what is working and what is not.
Fox 2,

BOOM!
Matt Daniel
610 704 1232
http://leadertraining.wetpaint.com Leadership Wiki